I was placing my regular order of mold making and casting products and supplies on the EnvironMolds website. It was only after my credit card had been charged that I realized that I had mistakenly ordered 4 gallons of EnvironMolds liquid latex casting rubber.
As I mostly make life casts and am not interested in making masks or props, the huge quantity of
liquid latex rubber was a total waste for me. So I immediately contacted the EnvironMolds’ customer service department with the trepidation that I had carelessly frittered away my money.
But the EnvironMolds personnel were quite agreeable to my mistake and agreed to facilitate an
I was assured that if at any time in the future I am not completely satisfied with the quality of any products purchased from EnvironMolds, I will always be entitled to a full replacement or refund, save the shipping costs.
exchange. They asked me to return the product along with either the original packing slip or a copy of the invoice and also a note detailing the reason for the return. I would be entitled to an exchange or credit after deducting a 20% restocking charge for the order error. I had to bear the cost of shipping and return shipping as well. But I was relieved that I was not stuck with the huge expense and exchanged it for my usual supplies like alginate, plaster bandages and release agents.
